Refund & Cancellation Policy
Last updated: January 2026
Free Cancellation
6+ hours before appointment
Cancel anytime with 6 or more hours' notice at no charge. Simply message us on WhatsApp to cancel.
Late Cancellation Fee
4–6 hours before appointment
A 25% service fee applies if you cancel 4–6 hours before the scheduled appointment time.
Short-Notice / No-Show Fee
Under 4 hours or no-show
A 50% service fee applies for cancellations within 4 hours of the appointment or failure to be present.
Free Rescheduling
2+ hours before appointment
Reschedule your booking any number of times, free of charge, with at least 2 hours' notice.
Last Updated: January 1, 2026
1. Cancellation Policy
- Clients may cancel a booking free of charge with at least 6 hours' notice before the scheduled appointment time.
- Cancellations made 4–6 hours before the appointment will incur a 25% service charge to cover the expert's preparation time.
- Cancellations with less than 4 hours' notice, or failure to be present at the agreed location and time (no-show), will result in a 50% service charge.
- To cancel, simply message us on WhatsApp or call us. Cancellation is only confirmed once acknowledged by our team.
2. Rescheduling
- Rescheduling is free of charge with at least 2 hours' notice. We'll find the next available slot that suits you.
- Rescheduling with less than 2 hours' notice is treated as a late cancellation and subject to the applicable fee.
- You may reschedule as many times as needed — there is no limit, provided each reschedule has adequate notice.
3. Provider Cancellations
- If a provider assigned to your booking cancels for any reason, we will immediately work to find a replacement expert.
- If a suitable replacement cannot be found for your original booking time, you will receive a full refund of any charges paid.
- We aim to notify you of any provider changes at least 60 minutes before your appointment.
4. Refund Policy
- For services paid in advance, refunds are processed within 5–7 business days via the original payment method.
- If you are unsatisfied with a service, contact us within 24 hours of the appointment. We will evaluate the situation and offer a partial or full refund, or a complimentary service correction, at our discretion.
- Refunds are not provided for completed services unless there is a documented quality issue.
- Membership fees are refundable on a pro-rata basis if cancelled before the 15th of the current billing month.
5. Quality Guarantee
- We stand behind every service we provide. If you are not satisfied with the outcome, contact us within 24 hours and we will arrange a correction appointment at no charge.
- Disputes must be raised within 24 hours of service completion. We cannot accept claims after this window.
6. Special Circumstances
- Cancellations due to medical emergencies are handled with full discretion and no penalty. Please contact us as soon as possible.
- During extreme weather events (e.g. red weather alert), cancellations are free regardless of notice period.
- During peak periods (National Day, New Year, Eid), we recommend rescheduling with at least 24 hours' notice to avoid fees.
7. Contact for Cancellations
- To cancel or reschedule, please contact us via WhatsApp at +971 52 203 1830 or call us directly.
- Our team is available 24/7 to assist with any changes to your booking.
Questions about your booking?
Our team is available 24/7 to help with cancellations, rescheduling, or any concerns.
